What is MAXIMUS INFOXCHANGE?

MAXIMUS INFOXCHANGE is a Remote Management solution designed to serve Banks, ATM Managed Service Providers and other Financial Institutions. It has a centralized system that allows for retrieval and management of EJ files, images and other file-based content residing on ATMs, and remote deployment of ATM screens and software patches.

With an easy-to-use interface, MAXIMUS INFOXCHANGE enables customers or service providers to retrieve EJ files or carry out content deployment by group, geography or even individual ATMs automatically, at scheduled times or on demand whenever required.

MAXIMUS INFOXCHANGE serves as ATM agents for a wide range of ATMs and cash recyclers, server application and supports integration with external systems.

How it works

1

MAXIMUS INFOXCHANGE solution has two components -

  • Client component installed in the terminals
  • Server component
2

EJ and image files can be pulled every night or at non-peak hours through an automated service or using the manual pulling provision. Content like functional ATM screens and advertisement messages can be downloaded from a central site to remote terminals.

3

The software interprets the contents of the EJ files and depending on the transaction error codes, raise automated tickets and/or pull the associated images/videos. Similarly, any transaction and external camera images can be pulled on demand.

4

Advertising or transaction screens are pushed to the terminals group-wise, zone-wise or location-wise. Software patches can be pushed onto the terminals during the preventive maintenance activity. The terminals can also be shut down or brought through remote commands.

Benefits

  • Automates retrieval and central storage of EJ data.
  • Resolves issues quickly for specific ATM transaction inquiries.
  • Customer image captured during transaction can be streamed and stored when required.
  • Easy content management & deployment.
  • Storage or replacement of the content is possible at the specified location on the ATM.
  • Scalable solution capable of serving any size of ATM network.
  • Reduction in ATM network management costs.
  • Footage retrieval from the ATM camera helps to take care of customer enquiries and resolve transaction disputes within the shortest time possible.

Remote Management Highlights

Terminal Monitoring

MAXIMUS ATHMA is a formidable ATM monitoring engine which provides real-time

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EJ & Image Pulling, Screen Distribution and other Remote Management Services

MAXIMUS INFOXCHANGE is a Remote Management solution designed to serve Banks

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Cash Forecasting

MAXIMUS FORECASH is a powerful cash forecasting solution which can predict the requirement

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Ticketing & Incident Management

MAXIMUS MANAGECALL is a ticketing & incident management solution which generates

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